Support

Once Subscribe360 has been implemented, operations still need futureproofing.

Subscribe360 Microsoft accreditations provide us with insight into the Microsoft Product Roadmap. This allows us to recommend Client development strategies and to impart knowledge on new functionality.

Our dedicated support team can help you with day-to-day matters. They can guide you through upgrades, find solutions to resolve issues and address new requirements. They provide Subscribe360 best practice guidance, confidence, and ultimately, help maintain the acceleration of your business.

Support includes:

• Access to a manned helpdesk with trained technicians 
• Access to a secure web-portal to raise and monitor tickets
• Regular account management review - quarterly as a minimum 
• Service level agreement to ensure that tickets are classified and prioritised based on business impact
• Minor requests for change 
• Automated system monitoring and automated testing to pre-emptively identify and address any system issues 
• Guidance and advice on the impact of any new released of Subscribe360 and Dynamics 365